We dispatch all orders from either our Australian, US or Hong Kong warehouse.
When completing your order from outside Australia or the USA you are presented the 2 below shipping options.
- Tracked Shipping $12.95
Door to door tracking. Dispatch within 48 hours, delivery in 6 - 10 business days.
- Express Shipping
Door to door tracking. Dispatch within 48 hours, delivery in 2 - 5 business days.
We use the following shipping services based on best available for your destination.
Swiss Post, DHL eCommerce, USPS, Australia Post & Hong Kong Express.
Most deliveries arrive within 6 - 10 business days. This timeframe is suggested from our couriers and may sometimes extend past this estimate for reasons out of our control.
Due to the nature of our products a small percentage of orders will require customs clearance due to random inspections. This causes an unavoidable delay and may require an additional 2 weeks for delivery.
For these reasons, please allow up to 21 working days for delivery in case of any delays.
Your parcel will go out on the first available flight from our Australian or Hong Kong warehouse; however delivery standards within other countries vary and are out of our control.
Customs duties and taxes.
Please be aware that delays may be imposed by your country’s customs clearance. Any fees charged by your customs are the sole responsibility of the buyer.
If you purchased Tracked or Priority shipping and are unable to track your order, please email firstname.lastname@example.org with your order #.
If you purchased Standard shipping and it hasn't arrived within 10 business days, please email email@example.com with your order #.